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Profiles & PINs

How do I reset my password?

Choose Forgot your password? on the login page. Enter the email address on your account and use the time-limited link sent to your inbox. …

Profiles & PINs

Profiles and PINs

Switch User opens without a PIN. Entering a protected child profile requires that child’s PIN. Entering the Parent profile requires the Parent PIN. Children …

Membership & Billing

Managing a subscription

Subscription options appear in the shop area. Successful checkout updates access on the account. If a cancellation does not appear correctly, contact support with …

Membership & Billing

Managing your membership

Parent Plus is $9.99 CAD monthly or $79.99 CAD yearly. Switch to the Parent profile before checkout or billing changes. KLI never asks you …

Games

Games, access and progress

Game progress belongs to the active child. Money Trail Heroes and Future City Builders require an active Parent Plus membership. A lock message appears …

Getting Started

Getting started with KLI

Create a parent account, verify your email, add a child in the Parent Dashboard, then use Switch User to choose who is learning. Each …

KLI Academy

How KLI Academy progress works

Choose a child profile before learning. Complete each lesson’s Story, Key Idea, Try It and Key Takeaway, then use Continue. Module quizzes and mastery …

KLI Academy

How lesson progress works

Each child has separate lesson progress. Complete the story, concept, activity, and reflection steps. Some learning paths include checkpoint quizzes before later lessons unlock.

Parent Dashboard

Managing child profiles

A parent can add and switch child profiles from the Parent Dashboard. This keeps lesson and game progress separate for each learner.

Parent Dashboard

Using the Parent Dashboard

The dashboard shows one child at a time with lessons, games, badges and certificates. Select a child card to open that child’s page, or …

Account & Privacy

Keeping account information safe

Do not share passwords or payment card details in a support request. Parents control the family account. Contact support if you believe someone else …

Account & Privacy

Keeping your family account safe

Use different private PINs, do not share passwords or payment details, and sign out on shared devices. KLI checks family ownership on the server …

Referrals

How referral links work

Signed-in users receive a unique referral link. When a new family creates an account through that link, the referral is recorded. There are currently …

Referrals

How paid referrals work

A paid annual member can share their referral link. When another family uses it and completes an annual purchase, the new family receives one …

Shop

Shopping as a parent

Children can explore the Shop but purchases require the Parent profile. Switch to Parent, select the product option, and complete payment in Stripe’s secure …

Technical Help

Audio or narration is unavailable

Lesson text remains available when narration cannot load. Check your connection, try the Listen button again, or continue reading without audio. Contact support if …

Technical Help

Technical help checklist

Refresh once, check your connection, allow audio after a tap, and try an up-to-date browser. If the problem continues, contact KLI Support with the …

Videos & Music

Videos, music and audio

Use Videos for KLI episodes and Music for KLI songs. If audio does not start, tap Play or Listen once—browsers require a user action …